If you've decided to close your MyCash account, we're here to guide you through the account deletion process. Please follow the steps below:
1. Clear Outstanding Loans:
Before initiating the account deletion, make sure to settle all outstanding loans using the MyCash mobile app.
2. Submit Deletion Request Email:
Send an email to help@starloangh.com.com from the email address linked to your MyCash account. Include the following details:
Subject: Request for Account Deletion
Body: Confirm the settlement of all outstanding loans through the mobile app and express your intention to delete your account.
3. Confirmation and Deletion:
Our support team will respond to your email within five business days. Once confirmed, the actual account deletion process will be initiated.
Please note that once an account is deleted, it cannot be recovered, and all related information will be permanently removed.
Feel free to address any queries or concerns you may have in your email requesting account deletion. We are here to assist you throughout the process for a seamless experience.